Quality Coach

Coaching a Culture of Quality, Together

“No one can measure the future loss of business from a dissatisfied customer. The cost to replace a defective item on the production line is fairly easy to estimate, but the cost of a defective item that goes out to a customer defies measure.”
Dr. W. Edwards Deming

“Profit in business comes from repeat customers, customers that boast about your product and service, and that bring friends with them.”
Dr. W. Edwards Deming

One of the single most important systems of every business is the quality system, as maintained by quality assurance. All business operations are governed by quality assurance procedures and policies and they need to be accurate.

One of the most difficult challenges for any business is the maintainance of quality systems. Staying current with regulations, standards, and customer expectations is ongoing. Coaching can be of help with understanding your processes, improving your efficiency and quality by discovering your blind spots.

Quality assurance should be viewed as a valuable and essential partner in the supply chain as well as a critical standard-bearer of the company’s image and brand. If your current QA program is struggling to create consistent product and/or service without deviation coaching will help.

Coaching can quickly identify blind spots and draw out solutions for situations in which an organization has become vulnerable due to inadequate or missing procedures, ineffective training, or business requirements that have changed but have not yet been properly orchestrated into the organization’s culture of doing business.

Coaching is capable of supporting your organization’s unique needs with programs specifically for both start-up firms and established companies. Start-up firms come to coaching for help developing quality management systems that include policies and standard operating procedures (SOPs) necessary to implement their quality program. Established companies utilize coaching to help them optimize their procedures to reflect best industry practice or regulatory expectations.

Quality assurance coaching is a result of years of proven industry experience. Strategic coaching will help accomplish “quality the first time” philosophy. Building reliable systems results in fewer errors, less wasted time, fewer wasted materials, and ultimately less wasted money. Quality assurance and process control aims at a zero defect output.

Coaching can also ensure acceptance and implementation of new concepts and change by leading team coaching to keep the knowledge base state-of-the-art.

Our quality assurance coaching services include:
• Quality staff evaluation
• Policy, SOP, and batch record review
• Quality system (QS) development, assessment, and optimization
• Corrective and preventive action (CAPA) coaching
• Executive coaching and Team Coaching